We respect your privacy and are committed to protecting your personal data. 

This Policy will inform you as to how we look after your personal data when you visit our website www.velvenoir.com (regardless of your location), interact with us or our social media accounts or use any of our services including online and mobile application services (collectively “Sites”). This Policy also tells you about your privacy rights and how the law protects you.

We will never sell your personal data to a third party.


VELVENOIR, is a brand registered under the company DLS Schafer GmbH and Alexandra Schafer Consulting (“VELVENOIR”, “we”, “us” or “our” in this policy), an international art consultancy firm offering bespoke curatorial, art consultancy, procurement services to a diverse clientele worldwide (“Services”). With offices in Salzburg and Vienna – Austria.

For further information with regards to this privacy policy, please don’t hesitate to contact us anytime
via Phone +43/676 55 11 252
E-Mail concierge@velvenoir.com

We arecommitted to protecting and respecting your privacy. This policy explains the basis on which personal information we collect from you will be processed by us. Where we decide the purpose or means for which personal data you supply through these Services is processed, we are the “data controller” for the purposes of the General Data Protection Regulation 2016/679. (Protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC) 

Our website contains hyperlinks to websites owned and operated by third parties. These third-party websites may have their own privacy policies and we recommend you review them. We do not accept any responsibility or liability for the privacy practices of any third parties and your use of them is at your own risk.


We collect and process the following information which may include your personal data.

Information provided by you when using our Services / Website
You may give us information about you by filling in forms when using our Services, signing up to our newsletter or contacting us with enquiries. Such information can include:

1) Identity and contact data: including your name, address, telephone number and email address;
2) Transaction data: including artwork information, artworks owned, requested, offered, reserved, purchased, consigned and details of artwork invoices; and
3) Profile data: including interests, images, notes, relationships, referrals, and other sales notes.


WEBSITE (Analytics)
We do not directly track any user information. Any user activity is tracked through a third-party analytics provider called Google Analytics. Such information includes:

• number of visitors to our website;
• pages visited while at the website and time spent per page;
• page interaction information, such as scrolling, clicks and browsing methods;
• websites where visitors have come from and where they go afterwards;
• page response times and any download errors;
• other technical information relating to end user device, such as IP address or browser plug-in.

You can always choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser. For further information about cookies, please see: www.allaboutcookies.org, and how to adjust your browser settings here: www.allaboutcookies.org/managecookies.

If you would like to opt-out of Google Analytics monitoring your behavior on our Website, please use this link: tools.google.com/dlpage/gaoptout/.


We may collect personal data about you from third party service providers if required to comply with our legal obligations. This may include information to check your identity and prevent fraud or other illegal activities.



We may share your personal data with our group of companies, affiliates and third parties who provide us with logistics and payment processing services (set out below), only in the ways that are described in this privacy policy.
We keep your information confidential, but may disclose it to our personnel, suppliers or subcontractors insofar as it is reasonably necessary for the purposes set out in this privacy policy. However, this is on the basis that they do not make independent use of the information and have agreed to safeguard this information.

In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).


Providing the Services to you as a prospective or existing client.
We may use and retain your personal data where we need to perform the contract we are about to enter into or have entered into with you, such as:

• for registering you as a new client;
• processing purchases including any shipping details for delivery of the artwork; and
• keeping track of contractual agreements.
We may also use and retain the personal data you provide to us when requesting our Services, to pursue our legitimate interest of providing our Services to you, such as:
• responding to your enquiries; and
• providing you with information and updates about the Services we offer.

We may analyze certain types of information that you submit to us for the legitimate interest of improving the Services we offer to you and to provide you with a bespoke, tailored service and art advisory and consultancy service, based on your preferences, recommendations, interests and previous purchases and location. We may share your personal data with our selected third-party providers and suppliers for the performance of delivering our Service under the contract between you and VELVENOIR,  including processing payments and delivering artwork to you in accordance with your instructions.


Providing the Services and collaborating with you as an prospective artist and gallery

We may use and retain your personal data where we need to perform the contract we are about to enter into or have entered into with you, such as:

• promoting and selling your artwork to relevant clients based on their preferences and previous purchases;
• retaining a personal profile of the artist and artwork to provide clients with background information, and market your artwork accordingly;
• responding to your enquiries; and
• providing you with information and updates about our Services and upcoming projects. 


Compliance and Prevention of Fraud and Illegal Activity

We may process personal data for the legitimate interests of ensuring that use of our Services is lawful and non-fraudulent, does not disrupt the operation of our Services, does not harass our staff or other individuals, and to enforce our legal rights and comply with our legal obligations, including compliance with anti-money laundering regulations (if and where applicable). We process personal data for the legitimate interest of complying with AMLA requirements by retaining records of customer purchases and transactions. Where we reasonably believe that you are or may be in breach of any of the applicable laws, we may use your personal information to inform relevant third parties such as your email/internet provider or law enforcement agencies about the content.


We use various forms of marketing to provide you with promotional materials about our Services.

We may process your contact information that you provide to us (either via our website, through business cards, or through use of our Services) for the purposes of marketing in accordance with our legitimate interests to send you information about gallery exhibitions and events. We use a third-party email provider called Mailjet to process these marketing emails. See their privacy policy via https://www.mailjet.com/legal/privacy-policy/

If you would like to be removed from this mailing list, please contact us at info@velvenoir.com  or click on unsubscribe at the bottom of each marketing email.


We will take all reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.

Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.


We will notify you of any changes to this policy by email, notice on the website or account message.